What is the warranty on this machine?

All Jiutu machines come with a 12-month warranty covering manufacturing defects. Consumable parts such as heating pads and molds are not covered.

Do you provide technical support after purchase?

Yes. Our technical support team is available via email and live chat. We provide operation manuals, video tutorials, and troubleshooting assistance for all products.

Can I get a replacement if the machine is defective?

Yes. If your machine has a manufacturing defect within the warranty period, please contact us with your order number and a video of the issue. We will arrange a replacement or repair.

Do you offer OEM or custom branding?

Yes. We offer OEM and ODM services for businesses. Contact us to discuss custom branding, specifications, and minimum order quantities.

How long does shipping take?

Most orders are dispatched within 1–3 business days. Standard international shipping takes 7–15 business days. Express shipping is available at checkout.