FAQs

General Questions

What products does Jiutu specialize in?

Jiutu specializes in professional mobile device repair equipment, including LCD separators, OCA lamination machines, laser back-glass removal machines, and polishing systems designed for repair shops and manufacturers.

Are your products suitable for beginners?

Our machines are designed for professional repair technicians and small-to-medium repair businesses. We provide detailed operation manuals and video tutorials to help new users get started quickly.

Ordering & Shipping

Do you ship internationally?

Yes, we ship worldwide. Shipping times and costs vary by destination. Most orders are dispatched within 1–3 business days.

How long does delivery take?

Standard international shipping typically takes 7–15 business days. Express options are available at checkout for faster delivery.

Can I track my order?

Yes. Once your order is shipped, you will receive a tracking number via email to monitor your shipment in real time.

Warranty & Support

What is the warranty period for your machines?

All Jiutu machines come with a 12-month warranty covering manufacturing defects. Consumable parts such as heating pads and molds are not included in the warranty.

What should I do if my machine has a problem?

Please contact our support team with your order number and a description or video of the issue. We will respond within 24 hours and provide troubleshooting guidance or arrange a replacement if needed.

OEM & Wholesale

Do you offer OEM or ODM services?

Yes. We offer OEM and ODM manufacturing services for businesses looking to develop custom-branded repair equipment. Please contact us to discuss your requirements and minimum order quantities.

Is there a minimum order quantity for wholesale?

Minimum order quantities vary by product. Please contact us directly for wholesale pricing and MOQ details.

Payment

What payment methods do you accept?

We accept major credit cards, PayPal, and bank transfers. All transactions are processed securely.